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Swarna Home and Pooja Products

Shipping Policy

We carefully pack every order and work to make your shopping experience simple and reliable.

At Swarna Home and Pooja Products, we take care to pack your products safely before handing them over to our delivery partners. Please read the following shipping information before placing your order.

01

Order Confirmed

Once your order and payment are successfully confirmed, we begin processing your order.

02

Carefully Packed

Your products are checked and securely packed before dispatch.

03

Delivered

The order is handed over to our delivery partner for transportation to your address.

01. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

Processing time may vary depending on the product, quantity ordered and availability.

Please note: Some products may require additional processing time. The applicable timeline may be communicated to the customer during the ordering process.

02. Shipping Across India

We currently provide shipping services to locations within India, subject to courier service availability for the destination.

Delivery availability may vary depending on the customer’s location and the serviceability of the delivery partner.

03. Shipping Charges

Applicable shipping charges will be displayed during the ordering or checkout process.

Shipping charges may vary depending on the order, destination, product type and applicable delivery arrangements.

04. Delivery Time

Delivery time depends on the destination, courier service, product availability and other circumstances affecting transportation.

Estimated delivery information, where available, will be communicated during the ordering process.

  • Delivery timelines are estimates and are not guaranteed.
  • Remote locations may require additional delivery time.
  • Delays may occur during festivals, holidays, peak shopping periods or unexpected events.

Delivery Address

Please make sure that your complete and correct address, PIN code and contact number are provided while placing your order.

Contact Number

Please provide an active phone number so that the courier partner can contact you when required.

05. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete or unavailable address, additional shipping charges may apply for re-delivery.

06. Courier Delays

Once an order has been handed over to the courier partner, delivery is subject to the courier company’s transportation network.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Strikes or operational disruptions
  • Festival and holiday delays
  • Remote-area delivery restrictions
  • Other unforeseen circumstances

07. Damaged Package

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

Photographs or videos of the package and products may be requested to help us investigate the issue.

08. Missing or Incorrect Products

If you receive an incorrect product or notice that an item is missing from your order, please contact us promptly with your order details.

We will review the issue and provide an appropriate resolution according to our applicable policies.

09. Delivery Attempts

Courier partners may make delivery attempts according to their standard procedures.

If the customer is unavailable or unable to receive the parcel, the courier may make another attempt or return the package according to its policy.

10. Order Tracking

Where tracking information is available, it may be shared with the customer after the order has been dispatched.

Tracking information is provided by the courier partner and may take some time to update after dispatch.

11. Return to Sender

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept the parcel, additional shipping charges may apply if re-delivery is requested.

12. Contact Us

For questions regarding shipping or delivery, please contact us with your order details.

Need Help With Your Order?

We are happy to help you with shipping and delivery-related questions.

Email: support@swarnahomeproducts.com

Phone: 7795911889

Last Updated: October 2026