01 Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests will be considered only if the order has not already been processed, packed or dispatched.

02 Cancellation After Processing

If your order has already been processed or packed for dispatch, cancellation may not be possible.

In such cases, the customer may need to receive the order according to the applicable return or refund conditions.

03 Eligible Refund Situations

A refund may be considered in situations such as:

• An order is cancelled before processing or dispatch, where applicable.
• The wrong product was sent by us.
• The product arrives damaged and the issue is reported within the required time.
• A product is found to have a genuine quality issue attributable to us.

04 Non-Returnable Situations

Refunds or returns may not be accepted for:

• Products damaged due to improper handling after delivery.
• Products that have been used, opened or altered, where applicable.
• Orders returned because the customer provided an incorrect or incomplete delivery address.
• Products returned without contacting us first.
• Change of mind after the order has been dispatched, where applicable.

05 Damaged Products

If your package arrives damaged, please contact us as soon as possible after delivery.

We may request photographs or videos of the outer package, shipping label and damaged product to help us investigate the issue.

Please do not discard the packaging until the issue has been reviewed.

06 Wrong or Missing Product

If you receive an incorrect product or a product is missing from your order, please contact us promptly with your order details.

After verification, we will determine the appropriate resolution, which may include replacement or refund.

07 Return Process

Do not send any product back without contacting us first.

If a return is approved, we will provide the applicable return instructions.

Products must be returned in the condition specified by us and with the relevant packaging and order information, wherever applicable.

08 Refund Processing

Once an approved return or refund request has been reviewed, the refund will be processed through the applicable payment method or payment service provider.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

09 Shipping Charges

Shipping charges may not be refundable in situations where the order was correctly processed and dispatched, subject to the reason for the return or cancellation.

Where the issue is caused by an error on our part, the applicable shipping or return arrangements will be reviewed on a case-by-case basis.

10 Customer Responsibility

Customers are responsible for providing accurate name, phone number and shipping address information while placing an order.

Delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer may not qualify for a refund.

11 How to Request a Cancellation or Refund

Please contact us with the following details:

• Order number
• Name used for the order
• Phone number
• Reason for cancellation or refund
• Photographs or videos, where required

Our team will review the request and communicate the next steps.

12 Changes to This Policy

Swarna Home and Pooja Products may update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with the updated date.