01. General Information

This website is operated by Swarna Home and Pooja Products. The products and services displayed on this website are subject to availability.

We reserve the right to update, modify or discontinue any product, service, price or website content without prior notice.

02. Products & Product Information

We make every effort to display our products, images, descriptions and colours as accurately as possible.

However, slight differences may occur because of photography, screen settings, lighting and the nature of handmade products.

03. Pricing

All prices displayed on the website are in Indian Rupees (INR), unless otherwise mentioned.

Product prices, offers and promotions may be changed at any time without prior notice.

Any applicable delivery or other charges will be shown during the ordering or checkout process.

04. Orders & Order Confirmation

Placing an order through our website does not automatically guarantee acceptance of the order.

An order will be considered confirmed after the required payment and order details have been received and accepted by Swarna Home and Pooja Products.

• Please provide accurate name, address, phone number and other required information.
• We may contact you to verify order or delivery details.
• Orders may be cancelled if required information is incorrect or if the product becomes unavailable.

05. Payment

Payments must be completed through the payment methods made available on the website.

An order will be processed only after successful confirmation of payment, wherever applicable.

We are not responsible for payment failures caused by banks, payment gateways or other third-party services.

06. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

• Delivery timelines may vary depending on the product, location and courier service.
• Delays caused by courier companies, weather, natural events, strikes or other circumstances beyond our control may occur.
• Customers are responsible for providing a complete and correct delivery address.
• If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

07. Handmade Products

Some of our products are handmade. Therefore, minor differences between products may occur.

Such differences are not considered manufacturing defects when they are a normal result of the handmade production process.

08. Cancellation & Refunds

Order cancellation, replacement and refund requests are subject to our Cancellation & Refund Policy.

Please review the applicable policy before placing an order.

09. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details or other information to verify the issue before deciding on a replacement, refund or other suitable resolution.

10. Customer Responsibilities

Customers agree to provide accurate information while placing an order and to use the products only for their intended purpose.

Customers must not misuse the website, attempt to gain unauthorised access, interfere with website functionality or use website content for unlawful purposes.

11. Intellectual Property

The content of this website, including text, photographs, graphics, logos, product images, designs and other material, belongs to or is used by Swarna Home and Pooja Products and may be protected by applicable intellectual property laws.

Website content must not be copied, reproduced, modified, distributed or commercially used without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers or other service providers.

Their services may be governed by their own terms and privacy policies.

13. Limitation of Liability

We make reasonable efforts to keep the website, product information and services accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.

To the extent permitted by applicable law, Swarna Home and Pooja Products shall not be responsible for losses resulting from circumstances beyond our reasonable control.

14. Privacy

Your use of this website may involve the collection and processing of personal information required for orders, payments, delivery and customer support.

Please refer to our Privacy Policy for more information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or business practices.

The updated version will be published on this page. Continued use of the website after changes are published means that you accept the updated terms.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the applicable jurisdiction of the relevant courts.